Recognizing Overdose Behind the Counter

Anonymous Ontario Community pharmacist Jul 28, 2026
Other
One afternoon, while working at the pharmacy, I was alerted by the front store team that someone had collapsed unconscious. Customers nearby were panicked, and 911 had already been called. I rushed out from behind the counter to find a person lying on the floor. A customer mentioned the person had a seizure, but when I looked closer, I noticed signs that suggested something else—bluish-purple skin and pinpoint pupils—which made me suspect opioid poisoning.

Without wasting time, I went back into the pharmacy and grabbed a Naloxone kit. Returning swiftly, I administered the first dose to the individual and immediately applied a pulse oximeter to monitor oxygen levels. After a couple of minutes, the person showed only a slight response, so I administered a second dose.

By then, emergency responders had arrived on scene. I stayed with the individual and the first responders, helping as the patient slowly regained consciousness. My actions helped bridge the critical time until professional medical care took over.

Because of a pharmacist, something important happened.
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